Frequent questions

What is Kawaii Dark?

We are a store with a Soft-girl and E-girl concept, we seek to help innovate your style, create outfits that represent your personality and accessories so that you can get the most out of it!
It is a combination of pastel and dark tones, your personality will be key to bring this style to your way. Kawaii Dark will provide you with trendy outfits, fashionable soft girl and e-girl clothes, creative and stylish ideas, you decide the one that best suits your style.

DO YOU SHIP WORLDWIDE?

Yes, we ship to most countries worldwide.

STANDARD SHIPPING TIMES:

Preparation for the shipment of your order (quality control, packaging, documentation, etc.) normally takes 1-3 days. This period is NOT included in the total shipping time. Shipping time may be longer than expected due to, for example, an invalid address, withholding of packages at customs, or other unforeseen circumstances.

I HAVE NOT RECEIVED MY ORDER – WHERE IS IT

Please allow 15 business days for USA orders and 25 business days for international delivery. Please allow these timeframes before contacting us about a missing order.

WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on 17track.net / Tracking as well as your local post-office website.

CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?

All our prices are in USD [$ Dollar US] but you can pay in any currency. Your bank / PayPal will deduct the amount equal to the total of your order, all automatically. We have a currency converter built into the site, but this is just a guide; You must verify with your preferred payment method the exact rates, as these change.

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